We are very sorry that it seems that we have not replied to your "Submit Your Rig" form or "Warranty Claim" entry.
When you fill out the forms and submit your information it generates a ticket that sends an email to each member of our customer service staff. If you submit your rig information one of us then cross-checks your information and if we can't immediately identify what SnapPad package is right for you we will email you back asking for more information. If we do know what you need we also will email you back with a link to the right package for you.
Similarly, if you submit a warranty claim it also generates a ticket that sends an email to each member of our customer service staff. The first thing we do with these tickets is to look for your warranty registration, and regardless of whether or not we have it on file we reach out to you via email to follow up with any questions we have, and to confirm your address to send out a new pad as required.
We assure you that we take the time to respond to each and every request we receive. Unfortunately, we cannot control what your email program does with our reply. It is possible that our response has gone to your "spam" or "junk" folder, or if you have a Gmail account our replies can be found in your "promotions" tab.
We try our very best to reply to your requests in a timely fashion, so if it's been 24 hours since your initial submission and you haven't heard anything back from us please check your spam/junk folders, and if you still don't see anything there please try to contact us again at email@example.com or give us a call at 1-866-923-9538.